Privacy Policy

1. Who we are

My Local Greenhills is responsible for the personal information collected through this website. You can contact us at mylocalek@gmail.com or at 117 Cedar Drive, Greenhills, East Kilbride, G75 9HZ.

This policy covers our information website, contact form, mailing list and retained records from our former ordering service. New orders and payments are not taken on this website.

2. Information we collect

• Contact enquiries: your name, email address, subject and message, together with when the enquiry was submitted.
• Mailing list: your email address and email-marketing consent. If you choose to provide it, we also collect your WhatsApp number, separate WhatsApp-marketing consent and the date of that consent.
• Website use: technical and usage information, such as browser information and pages visited, where recorded by website security or permitted analytics tools.
• Historic records: previously provided customer details, delivery and contact information, order history and payment references from our former ordering service, where still needed for support, accounting or legal obligations.

Please avoid including sensitive personal information in your messages unless it is necessary for your enquiry.

3. How and why we use your information

• To respond to enquiries and provide support, relying on our legitimate interests in handling customer enquiries or taking steps at your request before a contract.
• To send email marketing only with your consent, and WhatsApp marketing only with your separate consent.
• To keep the website secure and maintain its operation, relying on our legitimate interests in protecting our service.
• To retain and manage historic transaction records where required by law, or where necessary to deal with support requests, disputes or legal claims.
• To use non-essential analytics or similar cookies only where you have given the required consent.

Providing a WhatsApp number is optional. An existing contact phone number is not treated as permission for WhatsApp marketing. You can join the email mailing list without providing a WhatsApp number.

4. Marketing choices

You can withdraw email or WhatsApp marketing consent independently at any time. Use the unsubscribe option in an email where provided, or email mylocalek@gmail.com and tell us which communications you want to stop.

Withdrawing consent does not affect processing carried out lawfully before withdrawal. We may keep a minimal record of your opt-out to make sure we respect your choice.

5. Service providers and external websites

We do not sell your personal information. We use service providers for website hosting, secure data storage and email delivery, including Supabase and SendGrid. They receive information needed to provide those services. We may also disclose information where legally required or necessary to protect legal rights.

Some providers may process information outside the UK. Where required, we rely on applicable adequacy decisions or approved contractual safeguards for those transfers. Contact us for further information.

Shopping takes place on Snappy Shopper, which has its own privacy policy. This website does not collect new checkout or card details.

Facebook links and the embedded Facebook feed are provided by Meta. Loading the feed may send technical information, such as your IP address and browser details, to Meta. Facebook and WhatsApp services are also subject to Meta’s own privacy policies.

6. Cookies and similar technologies

Our website uses cookies or browser storage for essential operation, security and remembering your privacy choices. Non-essential analytics or marketing technologies require consent where applicable. You can manage your choices through the website’s cookie settings and your browser.

External services such as the Facebook feed may use their own cookies or similar technologies. Their policies explain how they handle those technologies.

7. Retention and security

We keep personal information only for as long as needed for the purpose it was collected, including responding to enquiries, managing consent, meeting legal record-keeping duties and dealing with claims. Historic ordering records are not used to restart the former ordering service.

We use access controls and other appropriate measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

8. Your rights

Under UK data-protection law, depending on the circumstances, you may request access to your information, correction, deletion, restriction of processing or a portable copy of your data. You may also object to certain processing and withdraw consent where we rely on it.

To exercise your rights, email mylocalek@gmail.com. We may need to verify your identity before releasing or changing personal information.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk. We would welcome the opportunity to address your concerns first.

9. Updates and contact

We may update this policy when our services or data practices change. The date above identifies this version.

For privacy questions, email mylocalek@gmail.com or use our contact form.